LAB CHAT Terms of Service

* This is a reference translation of the Japanese original. If there is any discrepancy between this translation and the Japanese version, the Japanese version shall prevail.

Article 1 (Application of These Terms)

1. These Terms set forth the conditions for use of the chat service "LAB CHAT" (the "Service") provided by TGLAB Inc. ("we," "us," or "our") and the rights and obligations between us and Users.
2. Users shall use the Service upon agreeing to these Terms. A User is deemed to have agreed to these Terms at the time the User begins using the Service.
3. Individual provisions, guidelines, help pages, and the like that we post on the Service constitute part of these Terms. If the content of these Terms differs from such materials, these Terms shall prevail. However, matters that these Terms delegate to individual provisions shall be governed by such individual provisions.

Article 2 (Definitions)

In these Terms, the terms listed in the following items shall have the meanings prescribed in the respective items.

1. User - An individual who has agreed to these Terms and has completed registration for use of the Service.
2. Artist - A talent, artist, or other performer who opens a chat channel on the Service through us or a third party contracting with us, and exchanges messages with Users.
3. Points - Electromagnetic records issued by us that can be used within the Service to send messages and for other purposes.
4. Paid points - Points purchased by a User for consideration.
5. Free points - Points granted to a User by us without receiving consideration, by reason of campaigns, benefits, or otherwise.
6. Fan club - An artist's official fan club or other membership service operated by us that is linked with the Service.

Article 3 (Changes to These Terms)

1. We may change these Terms pursuant to Article 548-4 of the Civil Code of Japan where either of the following applies.
　(1) Where the change to these Terms conforms to the general interests of Users
　(2) Where the change to these Terms does not contravene the purpose of the contract and is reasonable in light of the necessity of the change, the appropriateness of the content after the change, the content of the change, and other circumstances concerning the change
2. In making a change under the preceding paragraph, we will give notice of the fact of the change, the content after the change, and the effective date, by posting on the Service or by other appropriate means, a reasonable period prior to the effective date of the amended Terms.
3. If a User uses the Service on or after the effective date, the User is deemed to have agreed to the amended Terms.

Article 4 (Registration for Use)

1. A person wishing to use the Service shall agree to these Terms and apply for registration for use by the method we prescribe.
2. Users may use the Service by either of the following methods.
　(1) Logging in using fan club membership registration information (email address and password)
　(2) Newly creating an account dedicated to the Service
3. We may decline to approve registration if we determine that the applicant falls under any of the following items. In such case, we bear no obligation to disclose the reason.
　(1) Where the application contains falsehoods, errors, or omissions
　(2) Where the applicant has previously been subject to suspension of use or other measures for violation of these Terms
　(3) Where the applicant has violated Article 20 (Exclusion of Antisocial Forces)
　(4) Where we otherwise determine that registration is not appropriate
4. One account is permitted per User.
5. Users shall manage their account information (email address, password, etc.) at their own responsibility and shall not allow any third party to use it, or lend, transfer, or sell it.
6. We bear no liability for damages incurred by a User due to inadequate management of account information, errors in use, use by a third party, or the like. This shall not apply, however, where we have acted with intent or gross negligence.

Article 5 (Use by Minors)

1. Where a minor uses the Service, the minor shall register for use and purchase points only after obtaining the prior consent of a legal representative (a person with parental authority, etc.).
2. A minor may purchase points and conduct other transactions only within the scope consented to by the legal representative.
3. If it becomes clear that a User has made a false declaration regarding age or the consent of a legal representative, we may take the measures set forth in Article 16.
4. We may, as necessary, confirm whether a legal representative has consented to use by a minor, or restrict such use.

Article 6 (Relationship with the Fan Club)

1. Even where the Service is used with fan club membership registration information, the contract for use of the Service is formed between the User and us.
2. Enrollment in and withdrawal from the fan club, membership fees, membership status, and other matters relating to the fan club are governed by the separate terms we establish for the fan club.
3. If a User withdraws from the fan club or loses membership status, we will discontinue the subsequent granting of free points to that User. In such case, we may cease to provide all or part of the benefits provided on condition of fan club membership.
4. Even in the case set forth in the preceding paragraph, the account for the Service shall continue to exist, and the User may use points already granted until the expiration date set forth in Article 11. A User who had been logging in using fan club membership registration information shall switch to a login method dedicated to the Service by the method we prescribe.

Article 7 (Content of the Service)

1. The Service is a platform for Users and artists to exchange messages on a one-to-one basis.
2. The service we provide under the Service is to place messages sent by Users in a state where artists can view them. Whether an artist replies to a message sent by a User, and the timing, content, and frequency of any reply, are at the artist's discretion. We do not guarantee a reply from an artist. Points are consumed for sending a message and are not consideration for a reply.
3. We may change all or part of the content of the Service upon prior notice to Users.
4. Where we terminate provision of the Service with respect to a particular artist due to the artist's activity status, termination of a contract between us and a third party, or other reasons, we will act in accordance with Article 18.

Article 8 (Points)

1. Users may use points to send messages on the Service and to perform other acts we prescribe.
2. There are two types of points: paid points and free points. We display and manage the two separately.
3. Points may be used only within the Service and may not be exchanged for cash or other property value, transferred to third parties, lent, pledged as collateral, or otherwise disposed of.
4. Point balances, expiration dates, and other information can be checked on the Service.

Article 9 (Purchase of Paid Points)

1. Users may purchase paid points by the method we prescribe.
2. The purchase units, prices, and other conditions for paid points are as displayed on the Service.
3. Payment for paid points shall be made by credit card payment as prescribed by us. Users shall use a credit card of which the User is the named cardholder.
4. Paid points are granted to the User's account at the time payment is completed.
5. After the purchase procedure for paid points has been completed, cancellation, modification, and refund for reasons attributable to the User are not possible. This does not, however, preclude rescission or cancellation based on laws and regulations.
6. Upon purchase of paid points, we may grant free points (bonus points) according to the purchase amount. In such case, the handling of such free points shall be governed by Articles 10 and 11.
7. Where we change the purchase units or prices of paid points, we will post the content after the change and the date of application on the Service at least 30 days prior to the date of application.

Article 10 (Granting of Free Points)

1. We may grant free points to Users who satisfy the conditions we prescribe.
2. The conditions, quantity, and timing of the granting of free points are as displayed on the Service.
3. We may change the conditions for granting free points or terminate the granting of free points, after posting notice thereof on the Service in advance.
4. Free points are granted without receiving consideration and are under no circumstances subject to refund.

Article 11 (Expiration of Points)

1. The validity period of points, for both paid points and free points, is 180 days from the date on which such points are granted. The expiration date can be checked on the Service.
2. Points that have passed their expiration date shall lapse, and Users may not use them. We do not restore, re-grant, or refund lapsed points. The lapse of points is processed after the expiration date at a time we prescribe, and points consumed before such processing is completed shall be treated as validly consumed.
3. The validity period is calculated individually on each occasion of granting, based on the date the points were granted. We will not, under any circumstances, extend the validity period of points already granted.
4. Notwithstanding the preceding paragraph, where points have lapsed because the Service could not be used for a considerable period due to reasons attributable to us, we may newly grant free points in the same quantity as the lapsed points. The validity period in such case shall be the period set forth in Paragraph 1 from the date of such granting.

Article 12 (Consumption of Points)

1. The number of points required for a User to send a message is as displayed on the Service.
2. If the point balance is insufficient at the time of sending a message, the message cannot be sent.
3. Where a User holds multiple points, points shall be consumed in order beginning with those whose expiration date comes first. Where expiration dates are the same, points shall be consumed in the order of paid points, then free points.
4. Points are consumed at the time the sending of a message is completed, and the sending of such message cannot be cancelled. Points will not be returned by reason of errors in the content sent, erroneous transmission, or other circumstances attributable to the User.
5. Notwithstanding the preceding paragraph, where a message was not sent due to reasons attributable to us, we will newly grant points in the same quantity as the points consumed. The validity period in such case shall be 180 days from the date of such granting.
6. Where we change the number of points required to send a message, we will post the content after the change and the date of application on the Service at least 30 days prior to the date of application. For points purchased or granted before the date of application, the number of points required before the change shall apply until the expiration date of such points.

Article 13 (Refunds)

1. We do not refund points held by Users. This shall not apply, however, where we are obligated to make a refund under laws and regulations.
2. If a User withdraws or is subject to suspension of use or other measures under Article 16, all points held by that User shall lapse.

Article 14 (Prohibited Acts)

In using the Service, Users shall not engage in any of the following acts or acts that risk falling under them.

1. Acts that violate laws and regulations or public order and morals
2. Acts related to criminal conduct
3. Acts that infringe the copyright, trademark rights, portrait rights, publicity rights, privacy, honor, or other rights or interests of artists, other Users, us, or other third parties
4. Acts that defame artists, other Users, us, or other third parties, or damage their honor or credit
5. Acts of requesting an artist to exchange private contact information (telephone number, email address, social media account, etc.), or persistently demanding individual contact outside the Service
6. Threatening words or conduct toward an artist or other third party, stalking, or words or conduct that cause anxiety
7. Acts of sending obscene expressions or other information containing sexual content
8. Acts for the purpose of sales, promotion, advertising, solicitation, or other commercial gain
9. Religious activities, political activities, or other similar acts
10. Acts of placing information obtained through the Service (including the content of replies from artists, images, audio, etc.) in a state where an unspecified or large number of persons can view it, via the internet or by other means
11. Acts of impersonating another person, or registering or sending false information
12. Acts of creating multiple accounts or using another person's account
13. Acts that obstruct, or risk obstructing, the operation of the Service
14. Acts of gaining unauthorized access to the network or systems of the Service
15. Acts of acquiring points other than by the method we prescribe, or using points improperly
16. Acts that assist or facilitate any of the preceding items
17. Any other act that we reasonably determine to be inappropriate
18. Use by a person falling under antisocial forces (organized crime groups, members of organized crime groups, quasi-members of organized crime groups, companies affiliated with organized crime groups, corporate racketeers, or other persons equivalent thereto), or acts of providing benefits to antisocial forces
19. Acts of using a credit card or other payment method of which a third party is the named holder, without that holder's consent

Article 15 (Attribution of Rights)

1. Intellectual property rights relating to the Service and to the programs, text, images, designs, and all other information constituting the Service belong to us or to third parties holding legitimate rights.
2. Rights relating to messages, images, and other information sent by artists to Users belong to the artists or to us. Users shall not use these beyond the scope of private use.
3. With respect to messages and other information sent by Users on the Service, we may use them to the extent necessary for the purposes of providing and improving the Service, investigating improper conduct, and responding as required by laws and regulations.

Article 16 (Suspension of Use, etc.)

1. Where a User falls under any of the following items, we may, after first notifying the User and requesting correction (except where urgency is required, or where improper conduct or other circumstances make prior notice inappropriate), take measures with respect to that User such as deletion of posted information, temporary suspension of use of the Service, deletion of the account, or other measures we deem necessary.
　(1) Where the User has violated any provision of these Terms
　(2) Where it becomes clear that the registered information contains false facts
　(3) Where improper use of a payment method or other improper conduct is confirmed
　(4) Where the User does not respond to communications from us for a considerable period
　(5) Where the User falls under Article 14, item 18
　(6) Where we otherwise reasonably determine that use of the Service is not appropriate
2. Where a measure under the preceding paragraph is taken, the free points held by that User shall lapse. As for paid points, where damage has arisen to us as a result of the User's conduct, we will deduct the amount of such damage up to the limit thereof and return the remaining balance by the method we prescribe.
3. We bear no liability for damages incurred by a User as a result of measures under Paragraph 1. This shall not apply, however, where we have acted with intent or gross negligence.

Article 17 (Withdrawal)

1. Users may withdraw from the Service at any time by the method we prescribe.
2. Upon withdrawal, all points held by the User and all message history shall be extinguished. We do not restore, refund, or otherwise compensate for these. The handling of personal information after withdrawal is governed by our separately established Privacy Policy.
3. In the withdrawal procedure, where a User holds unused paid points, we will display that fact and the fact that such points will be extinguished upon withdrawal.

Article 18 (Suspension and Termination of the Service)

1. We may temporarily suspend the provision of all or part of the Service without prior notice to Users where any of the following applies.
　(1) Where system maintenance, inspection, or updating is carried out
　(2) Where provision of the Service becomes difficult due to fire, power outage, natural disaster, or other force majeure
　(3) Where computers or communication lines are halted due to an accident
　(4) Where we otherwise determine that provision of the Service is difficult
2. We may terminate all or part of the Service. In such case, we will notify Users at least 30 days prior to the termination date by posting on the Service and by sending an email to the registered email address.
3. When we give the notice set forth in the preceding paragraph, we will suspend sales of paid points as of the time of such notice.
4. Where we terminate provision of the entire Service, we will return, by the method we prescribe, an amount equivalent to the consideration paid at the time of purchase for unused paid points held by Users as of the termination date. Free points are not subject to return.
5. Paragraphs 2 and 3 shall apply mutatis mutandis where we terminate provision of the Service with respect to a particular artist. In such case, Users may use the relevant points with other artists provided the points are within their validity period. However, where no other artist exists with whom such points may be used, the preceding paragraph shall apply mutatis mutandis.

Article 19 (Disclaimers and Limitation of Liability)

1. We do not warrant that the Service is free from defects in fact or in law (including defects, errors, bugs, and infringements of rights relating to safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, security, and the like).
2. We do not warrant whether, when, in what content, or how frequently an artist will reply.
3. We bear no liability for disputes arising between a User and other Users or artists, except where attributable to reasons for which we are responsible. We may, however, cooperate in resolving such disputes where we determine it necessary.
4. We bear no liability for damages arising from natural disasters, failures of communication lines, or other reasons not attributable to us.
5. With respect to damages incurred by a User due to our non-performance of obligations or tort, other than those arising from our intent or gross negligence, we shall be liable for compensation up to the greater of the total amount paid to us by the User during the 12 months retroactive from the date on which the event giving rise to such damage occurred, or JPY 10,000; we bear no liability for any portion exceeding that amount or for special damages.
6. The preceding paragraph shall not apply to damages arising from the leakage of a User's personal information by us or from any other breach of our obligations under the Act on the Protection of Personal Information.

Article 20 (Exclusion of Antisocial Forces)

1. Users shall confirm that they do not fall under the antisocial forces set forth in Article 14, item 18.
2. Users shall not, either themselves or by using a third party, engage in violent demands, unreasonable demands beyond legal responsibility, threatening words or conduct, dissemination of rumors, or acts damaging credit or obstructing business through deception or force.
3. Where a User violates either of the preceding two paragraphs, we may terminate the contract for use of the Service.

Article 21 (Handling of Personal Information)

We handle appropriately the personal information of Users acquired in providing the Service, in accordance with our separately established Privacy Policy.

Article 22 (Notices and Communications)

1. Notices from us to Users shall be given by posting on the Service, sending email, or other means we deem appropriate.
2. Notices under the preceding paragraph are deemed to have reached the User at the time we dispatch them. Provided, however, that notices under Article 3 (Changes to These Terms) and Article 18, Paragraph 2 (Termination of the Service) shall be given both by posting on the Service and by sending email.
3. Communications from Users to us shall be made through the inquiry desk we prescribe.

Article 23 (Prohibition of Assignment of Rights and Obligations)

1. Users shall not assign, transfer, or pledge as collateral to any third party their rights or obligations under these Terms without our prior written consent.
2. Where we transfer the business relating to the Service to a third party, we may, in connection with such business transfer, assign to the transferee our position under the contract for use, our rights and obligations under these Terms, and Users' registration information and other information, and Users consent to this in advance.

Article 24 (Severability)

Even if any provision of these Terms or any part thereof is held invalid or unenforceable under laws and regulations, the remaining part of such provision and the other provisions shall continue to be fully effective.

Article 25 (Surviving Provisions)

The provisions of Article 8, Paragraph 3; Article 13; Article 14; Article 15; Article 16, Paragraphs 2 and 3; Article 17, Paragraphs 2 and 3; Article 19; Article 21; Article 22; Article 23; Article 24; and Article 26 shall survive the termination of the contract for use.

Article 26 (Governing Law and Jurisdiction)

1. These Terms shall be governed by the laws of Japan.
2. Any and all disputes arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the Tokyo Summary Court or the Tokyo District Court as the court of first instance by agreement. This does not preclude exclusive jurisdiction prescribed by laws and regulations.
3. The Japanese version of these Terms is the official text. Even if we provide a translation of these Terms into a foreign language, such translation is provided for reference only, and in the event of any discrepancy between the Japanese version and the translation, the Japanese version shall prevail.

Supplementary Provisions

1. These Terms take effect from August 1, 2026.
2. Points, purchase history, and message history that Users held in the chat service we provided prior to the commencement of the Service will not be carried over to the Service. No refund or other compensation will be made for such points.
3. Users who used the chat service referred to in the preceding paragraph shall newly complete the registration for use set forth in Article 4 in order to use the Service. In such case, the account that such User creates in the Service does not violate the provisions of Article 4, Paragraph 4 or Article 14, item 12.

Date of Establishment: August 1, 2026

TGLAB Inc.
Dai-ni Shintoku Building 402, 354 Yamabuki-cho, Shinjuku-ku, Tokyo 162-0801, Japan
Inquiries: lab-chat@tglab.jp
Telephone: +81-50-5491-3866 (Weekdays 11:00-17:00, excluding Saturdays, Sundays, and national holidays)