Notation Based on the Act on Specified Commercial Transactions

* This is a reference translation of the Japanese original. If there is any discrepancy between this translation and the Japanese version, the Japanese version shall prevail.

Seller

TGLAB Inc. (Teijeelabo Kabushiki Kaisha)

Operations Manager

Makoto Ozawa

Address

Dai-ni Shintoku Building 402, 354 Yamabuki-cho, Shinjuku-ku, Tokyo 162-0801, Japan

Telephone Number

+81-50-5491-3866
* Telephone inquiry hours: Weekdays 11:00-17:00 (excluding Saturdays, Sundays, and national holidays)

Email Address

lab-chat@tglab.jp

Service Name

LAB CHAT

Sales Price

Point purchase

- JPY 500 (tax included) -> 500 points (JPY 1.00 per point)
- JPY 1,000 (tax included) -> 1,000 points (JPY 1.00 per point)
- JPY 3,000 (tax included) -> 3,200 points (3,000 pt purchased + 200 pt bonus / approx. JPY 0.94 per point)
- JPY 5,000 (tax included) -> 5,600 points (5,000 pt purchased + 600 pt bonus / approx. JPY 0.89 per point)

* The prices displayed are the total amounts payable.
* Bonus points are granted as free points. Their validity period is 180 days from the date of grant, the same as purchased points.

Sending a message requires at least 800 points per message. Please check your point balance and the number of points required before making a purchase.

The JPY 500 plan (500 points) is not sufficient on its own to send a message. Please use it together with the free points granted to fan club members, or select another plan.

* The final confirmation screen for your application will display the number of points to be purchased, the amount payable, the timing of payment, the timing of point grant, the validity period, and whether cancellation is possible.

Points Required to Send a Message

- 1-50 characters: 800 points (JPY 800 where 1 point = JPY 1)
- 51 characters onward: 20 additional points per character (JPY 20 per character where 1 point = JPY 1)

The message input screen displays the number of characters entered and the number of points required to send. Please check before sending.

Point Grant Benefits

Members of the MASHIHO Official Fan Club are granted points as follows.

- Upon first login: 500 points
- On the 1st of each month: 500 points

* The points granted are free points. They are managed separately from purchased points (paid points).
* If you withdraw from the fan club or lose your membership status, no further points will be granted.

Validity Period of Points

Both paid points and free points are valid for 180 days from the date on which they are granted.

* The validity period is calculated individually each time points are granted.
* Points that have passed their validity period expire and will not be restored, re-granted, or refunded.
* Validity periods will not be extended.
* Your point balance and the validity period of each point can be checked within the Service.

Charges Other Than the Product Price

Communication charges (packet communication charges, etc.) incurred in using the Service shall be borne by the customer.

Payment Method

Credit card payment only
(Visa / Mastercard / American Express / JCB / Diners Club / Discover)

* Bank transfer, convenience store payment, carrier billing, electronic money, and deferred payment are not available.
* Debit cards and prepaid cards may not be usable depending on the issuer.

Timing of Payment

Payment is processed immediately upon completion of the point purchase procedure.

* There are no monthly or annual fees for the Service. Charges arise only when you purchase points.

Timing of Service Provision

- Points - Granted to your account immediately after payment is completed.
- Sending a message - Upon completion of the send operation, points are immediately consumed and the message is sent.

Cancellation, Returns, and Refunds

The Service is digital content (provision of services) and is handled as follows.

- After the purchase procedure is completed, cancellation or refund for reasons attributable to the customer is not accepted.
- After a message has been sent, points will not be returned. This applies equally to returns requested on the grounds of erroneous transmission or errors in the entered content.
- Points that have expired after their validity period will not be refunded.
- If you withdraw from the Service, all points you hold will expire. No refund will be made.
- If, due to reasons attributable to us, purchased points were not correctly granted or a message was not sent, please contact our inquiry desk. We will confirm the facts and take necessary measures such as re-granting points.

Termination of the Service

If we terminate the Service, we will notify you by posting on the Service and by email to your registered email address at least 30 days prior to the termination date.

- Point sales will be suspended at the time the termination notice is given.
- For unused paid points (points you have purchased) held as of the termination date, we will refund an amount equivalent to the consideration paid at the time of purchase. Free points (points granted as benefits and bonus points) are not subject to refund.
- The method of refund will be explained in the termination notice.

Regarding Replies from MASHIHO

The service we provide under the Service is to place the messages you send in a state where MASHIHO can view them.

Whether MASHIHO replies to a message, and the timing, content, and frequency of any reply, are at MASHIHO's discretion. We do not guarantee a reply. Points are consumed for sending a message and are not consideration for a reply. Please understand this in advance.

Use by Minors

Minors who wish to use the Service must obtain the prior consent of a parent or legal guardian before registering for use and purchasing points.

Operating Environment

The Service operates on a web browser.

Recommended environment: Latest versions of Google Chrome / Safari / Microsoft Edge / Firefox

* An internet connection is required.
* The Service may not operate correctly depending on your environment.

Inquiries

Email: lab-chat@tglab.jp
Telephone: +81-50-5491-3866 (Weekdays 11:00-17:00, excluding Saturdays, Sundays, and national holidays)

* We aim to respond to inquiries within 7 business days.

Special Notes

The Service is a digital service (provision of services). No physical goods are shipped.

Language of This Notation

The Japanese version of this notation is the official text. Even if we provide a translation of this notation into a foreign language, such translation is provided for reference only, and in the event of any discrepancy between the Japanese version and the translation, the Japanese version shall prevail.

Date of Establishment: August 1, 2026